Poor service from DW Sports store in Telford

It is not often that I walk out of a store for poor service. It happened this weekend though. I have just signed up for a year (or so, thanks to current deal) alongside Lucy with DW Fitness and can use any of their gyms nationwide. Handy as there is one close to where Lucy works in Blackburn, a small gym only outlet in Burnley (where she lives during the week) as well as one near home back in Telford, which we have used extensively in the past. I have always found the staff at the gyms to be Read more […]

Deliveries when you are out is a major problem for ecommerce.Over a year ago, I posted about a lo…

Deliveries when you are out is a major problem for ecommerce.Over a year ago, I posted about a locker service run by +ByBox UK, similar to the Amazon locker service. I had expected over the last year to see a lot of competition on this space. I am surprised that this is not the case (or that it has passed me by).There has been a shakeup in the courier market, and improved options from some suppliers on delivery windows and late working, especially in the case of groceries. It is still far from great Read more […]

Reshared post from Mashable:

I'm more surprised by the default tip of 18% than the comments. I do tend to tip and mostly 15% but I know that it is not at all common in the UK to tip as much as that and especially not at all at the lower end of the market.There has been a campaign in the UK to name and shame restaurants, especially chains, that fail to meet national minimum wage legal minimums without the tips and/or fail to give the full value of tips to the staff (often the case with card payments, which will be used even Read more […]

Shifnal Balti

We recently visited a local Indian restaurant for the first time. I was pleasantly surprised by the experience having been disappointed by so many over the last few years. I have posted some positive reviews (copy below). Sadly back-problems preclude me visiting again in the near future. Excellent food, cooked fresh, presented very nicely. It was a rare pleasure to experience dishes that not only looked different, but tasted different as well and featured a variety of textures. So many places these Read more […]

Matrix management

I have worked with matrix management for many years now, so much so that I am surprised by others not used to its complexities and confusions. I do find it strange though in my part of IBM how I can be directly responsible for eight staff who I have never met, do not work with, and will have little opportunity to meet face-to-face. I have had the good fortune to work with many excellent people over the years, managing large teams dispersed throughout the country and, in some cases, around the globe. Read more […]

You know you have been a consultant too long when

When I first joined PricewaterhouseCooper back in 2001, I was sent a guide on when you know you have been a consultant too long. I happened to see this today when searching for an old email. YOU KNOW YOU’VE BEEN A CONSULTANT FOR TOO LONG WHEN: 1) you refer to the yield of the tomato plants in your home garden as "deliverables"; 2) you can tell the copier repair person at the client site exactly what’s wrong with the machine and what parts need to be replaced; 3) the new client Read more […]

Twitter Weekly Updates for 2010-02-28

Spent few hours in Derby TC today. Suprisingly busy. Lot of empty shops though. # Yet another traffic accident on A41 just outside Newport. This time at junction for Sheriffhales. Road blocked. Lot of police plus FB. # Stayed at Breadsall Priory Marriott, Derby last night. Very nice. On points. No charge for breakie. Forgot gift so gave me 5k pts back 🙂 # Had a great time in Ripley, Derbyshire with longstanding friends last night. More beer than I am used to. Well worth it. # Enjoying surprisingly Read more […]